Owning a small business can be a fantastic opportunity, as it allows you to be your own boss and have a flexible schedule. However, it also comes with its fair share of challenges, particularly when it comes to unexpected and unpreventable events that can disrupt the business. According to a 2021 survey conducted by FED Small Business, 1 in 10 small businesses suffered losses from a natural disaster during the prior 12 months.[1] Events like hurricanes, winter storms, earthquakes, wildfires, and tornadoes can result in considerable property damage, disrupt supply chains, and lead to extended closures. In 2023, the United States experienced a record $92.9 billion in damages, highlighting the increasing financial impact of such events each year.[2]
In addition to natural disasters, businesses are also at risk of disruption to their operations due to disease outbreaks such as the COVID-19 pandemic. Another health crisis could force a business to change or halt operations if required by the federal government to prevent the spread of disease.
Considering these risks, business owners need a solid plan to mitigate the impact of unexpected events. In this blog, we will explore the unique challenges that small business owners face when dealing with emergencies and outline five key steps to prepare for them.
1. Identify and Document Hazards and Risks
Depending on the location of your business, you may face a higher risk of damage from natural disasters. It’s important to inspect your property to identify potential risks that could harm your building, equipment, or disrupt your supply chain. Additionally, evaluate any risks that could impede the swift evacuation of your personnel and clients, such as trip hazards and obstructed emergency exits.
If you have multiple businesses, you need to conduct a risk assessment in each of those locations to account for the unique threats in each specific area. To investigate risks in your community and calculate expected annual loss, you can leverage FEMA’s interactive National Risk Index (NRI).
2. Meet with Your Advisor to Create a Disaster Recovery Plan
If you are already working with an advisor for your small business, you may already have a business continuity plan that outlines the steps to take in the event of a crisis. However, as a business owner, it’s important to also work with your advisors to create a disaster recovery plan that explains how your business will continue operations after an emergency. A disaster recovery plan should include several elements:
- Floorplan that lists emergency exists and where emergency supplies are stored in the building
- Appointed employees responsible for communicating updates on operations to employees and customers
- Failsafe wireless communication plan
- List of each employee’s emergency contact(s) and their phone numbers and addresses
- Backup protocol for servers, networks, and other essential data
- List of alternative facilities to operate in, other qualified contractors, and plans for replacing equipment and supplies
- Clean-up and salvage procedures
- Cadence of disaster plan testing and re-evaluation
A well-designed disaster recovery plan can help businesses minimize downtime, reduce recovery expenses, and speed up assistance from insurance companies. Such a plan is not only valuable for recovering from natural disasters but also for addressing security breaches, whether they occur on-site or remotely, such as with malware and ransomware.
3. Train and Communicate with Your Staff
Ensuring that your employees know what to do when there is an emergency is pivotal. Regular drills for situations like fires, tornadoes, and active shooter scenarios should be conducted to confirm that new and tenured employees are familiar with the protocols that you have established. Managers and other members of crisis management teams should receive advanced level of training to better assist those under their care. This could include teaching them how to administer CPR, first aid, or how to use an AED defibrillator. The protocols should undoubtedly adhere to OSHA regulations and be documented in a place easily accessible to employees.
4. Review and Update Your Plan
After implementing your plan, it’s important to regularly update it to keep up with the evolving changes in your business. These changes could involve updates to the layout and design of your facilities, acquiring new equipment, staff role changes, and addressing additional hazards. By keeping this information up to date, you can effectively prevent any obstacles that may hinder your employees and customers from quickly reaching safety.
5. Educate Others in Your Community
As a small business, you will have likely built personal relationships with community members and established a level of trust and loyalty. If your business operations haven’t been greatly affected, consider reaching out to customers and other businesses to offer assistance. You can help by donating to a local charity or sponsoring a neighborhood fundraiser. If feasible, ask your employees if they would be interested in volunteering to help create care packages for those in need.
Conclusion
Being prepared for life’s unpredictable events is not always possible. However, with the right plan, you can reduce the risk of total devastation to your property and keep your staff and customers safe. To start or modify an emergency plan for your business, reach out to your advisor.